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Privacy Policy

Last updated: January 2026

1. Information We Collect

When you submit feedback through our service, we collect:

  • Contact Information: Your first name and phone number
  • Feedback Data: Your star rating and any comments you provide
  • Device Information: Basic information about the device used to submit feedback
  • Consent Records: Timestamp and record of your consent to receive messages

2. How We Use Your Information

We use the information we collect to:

  • Send you follow-up communications about your visit
  • Invite you to share your experience on public review platforms (only if you had a positive experience)
  • Allow the restaurant to respond to your feedback
  • Send occasional promotional messages (with your consent)
  • Improve our services and the restaurant's operations

3. SMS Communications

By providing your phone number and consent, you agree to receive:

  • Follow-up messages related to your feedback
  • Optional review invitations (for positive experiences only)
  • Promotional offers and updates (maximum 2 messages per month)

Message frequency varies. Message and data rates may apply.You can opt out at any time by replying STOP to any message. Reply HELP for assistance.

4. Data Sharing

We share your information with:

  • The Restaurant: To help them respond to your feedback and improve service
  • Service Providers: Third-party services that help us deliver SMS messages (e.g., Twilio)

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your information. Phone numbers are stored in hashed format when possible to prevent unauthorized access.

6. Your Rights

You have the right to:

  • Opt out of SMS communications at any time (reply STOP)
  • Request deletion of your data
  • Access the information we have about you

7. Data Retention

We retain your feedback and contact information for as long as necessary to provide our services and comply with legal obligations. Consent records are retained for a minimum of 5 years for compliance purposes.

8. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at: privacy@sabalreviews.com

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.